What’s this? Here you’ll find 387 annotated “Review Order” design examples from Baymard’s UX benchmark of 93 major e-commerce sites. (Note: this is less than 1% of the full research catalog.)
Nothing is final before users confirm the order — all prior attempts to create user-friendly checkout steps have been in vain if users do not correctly understand and use the review step. Indeed during our testing we consistently observe that some users abandon here — and very often solely caused by the design and flow of the review step.
More ‘Order Review’ Insights
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One Order Review aspect that causes issues for many sites is the user’s “editing experience”. For example, 68% of sites send users backward in the checkout flow if they want to edit information at the review step — something that we during usability testing observed to be highly problematic.
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Another grave issue observed in testing is that some Order Review page designs are prone to be mistaken for an “Order Confirmation” page; thinking their order is placed users then close the page (unwillingly abandoning the order).
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Learn More: Besides exploring the 387 “Order Review” design examples below, you may also want to read our related article “5 ‘Order Review’ Implementations That Make Office Depot Best-in-Class”.
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Get Full Access: To see all of Baymard’s cart and checkout research findings you’ll need Baymard Premium access. (Premium also provides you full access to 71,000+ hours of UX research findings, 750+ e-commerce UX guidelines, and 77,800+ UX performance scores.)
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