On this page there’s 12 highlights (premium only) outlining what MLB are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 1040 ‘Customer Info & Address’ annotated design examples.)
The screenshot was taken on April 6, 2012 and depicts MLB’s Customer Info & Address. In total, we’ve reviewed 5 of MLB’s page designs. To see them all, visit the full MLB UX case study.
Research Guideline #44
Importance: Detail · Single-Platform
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Research Guideline #11
Importance: Detail · Single-Platform
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Research Guideline #6
Importance: Essential · Single-Platform
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Research Guideline #9
Importance: Impactful · Single-Platform
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Research Guideline #57
Importance: Essential · Single-Platform
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Research Guideline #5
Importance: Essential · Single-Platform
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Research Guideline #56
Importance: Essential · Single-Platform
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Research Guideline #4
Importance: Impactful · Single-Platform
Dig deeper: Editor’s note, Underlying UX research
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Research Guideline #1
Importance: Essential · Single-Platform
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Research Guideline #55
Importance: Essential · Single-Platform
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Research Guideline #25
Importance: Essential · Single-Platform
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Research Guideline #24
Importance: Essential · Single-Platform
Dig deeper: 1 extra image, Underlying UX research
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